Lesson terms
Provider and service
Private practical English lessons are provided by Leo Raya. The launch service is for adults aged 18 and over and may be delivered online, at an agreed public location in Florence, or as a walk-and-talk lesson.
Booking
A booking is final only when the lesson format, date, time, location where relevant, total price, payment method and cancellation terms have been confirmed in writing on WhatsApp.
Learning scope
The main focus is general English and real-life communication. Exam-related practice may be agreed separately. Lessons do not issue an accredited qualification and no language level, exam result, employment outcome or other specific result is guaranteed.
Prices and travel
Published prices apply to the lesson or package described on the website. Any travel supplement for a meeting outside the normal Florence area must be disclosed and agreed before booking.
In-person and walk-and-talk lessons
Meeting points and routes are agreed privately. Walk-and-talk lessons depend on weather and suitable conditions; an online or seated alternative may be agreed. Each participant remains responsible for normal personal safety and appropriate clothing.
Respectful participation
Lessons may be ended if there is harassment, threatening behaviour, discrimination or an unsafe situation. Reasonable punctuality and respectful communication are expected from both parties.
Cancellation
The cancellation policy forms part of these terms.