Cancellation policy
24 hours or more
You may cancel or request a new time without a cancellation charge when you give at least 24 hours’ notice before the scheduled lesson.
Less than 24 hours
When less than 24 hours’ notice is given, the booked lesson is due. A replacement time is not guaranteed.
No-show or late arrival
A no-show is treated as a late cancellation and the lesson is due. If you arrive late, the lesson normally still ends at the original finishing time.
Provider cancellation
If Leo must cancel, you may choose a replacement time or a refund of the affected prepaid lesson.
Weather and outdoor lessons
If a walk-and-talk lesson cannot safely proceed because of weather, an online or seated alternative may be offered. If no suitable alternative is agreed, the lesson may be rescheduled without a cancellation charge.
How to cancel
Send the cancellation or rescheduling request through the same WhatsApp conversation used for the booking: +39 331 471 7828.